Gigastore ("us", "we", or "our") operates the gigastore.in website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Shipping and Delivery

Shipping Policies:

• Vendors are responsible for shipping products in a timely manner.

• Gigastore has partnered with Shiprocket as our third-party delivery partner to handle all deliveries.

• Gigastore provides tracking information for all orders.

Delivery Times:

• Express delivery is within 2-3 business days, where applicable.

2. Returns and Refunds

Return Policy:

• Returns are accepted within 10 days of delivery for defective or damaged products.

• The product must be in its original packaging and condition.

Refunds:

• Refunds will be processed within 10 business days upon receiving the returned product.

3. Limitation of Liability

Disclaimer:

• Gigastore is not liable for any indirect, incidental, or consequential damages arising from the use of our platform, including but not limited to loss of profits, data, or use of the service.

Merchant Liability:

• Merchants selling products on the Gigastore platform are responsible for ensuring that the goods meet all legal and safety standards.

• Gigastore does not guarantee the quality, safety, or legality of products sold by third-party merchants. Any claims, disputes, or issues related to the products are the sole responsibility of the merchant, and merchants agree to indemnify Gigastore from any resulting legal or financial actions.

• Gigastore does not assume any liability for damage or loss resulting from the merchants' failure to comply with these obligations.

Indemnification:

• Users and merchants agree to indemnify and hold Gigastore harmless from any claims, damages, or legal fees arising from their use of the platform or failure to meet legal requirements.

4. Privacy Policy

Data Collection:

• We collect personal data as necessary to provide our services.

Use of Data:

• Data is used in accordance with our Privacy Policy, available on our website.

5. Dispute Resolution

Governing Law:

• These terms and any disputes related to them are governed by the laws of India.

Dispute Policy:

• In case of any disputes between users, merchants, or the platform regarding transactions, deliveries, refunds, or product quality, Gigastore provides an internal dispute resolution mechanism.

• Users are encouraged to contact Gigastore's customer support at support@gigastore.in within 30 days of any issue arising. Our team will investigate the matter and attempt to resolve it within 10 business days.

Merchant Dispute Handling:

• Merchants are responsible for addressing disputes concerning their products and services. In case of unresolved issues, Gigastore may intervene but holds no obligation to bear any financial liabilities resulting from merchant disputes.

Arbitration:

• If a dispute cannot be resolved through Gigastore's internal process, it will be referred to binding arbitration. The arbitration will take place in Pune, Maharashtra, in accordance with the Arbitration and Conciliation Act, 1996.

• Both parties agree to submit to this process and acknowledge that the arbitrator's decision is final and binding.